Product information
FREE INBOUND SHIPPING LABELS
When selling your bags to Palatial Faith we offer free insured domestic shipping within the continental U.S.. For direct purchase and consignment items, shipments sent from outside the continental U.S. such as Alaska or Hawaii must have a minimum of $1500 in quoted value to be eligible to print a free shipping label. You may choose to select either the free UPS or FedEx inbound label to ship your items to us, printed along with your Ship List once your quote submissions have been accepted by Palatial Faith.
We cannot provide shipping labels for P.O. Boxes, international addresses, APO/FPO/DPO addresses, and select U.S. Territories such as Puerto Rico and Guam.
PROCESSING TIME
Generally, your purchase is shipped within 5-7 business days. We also provide an estimated delivery date during checkout!
Palatial Faith is open Monday-Friday 10 AM - 5 PM (PT). If you place an order on a weekend, holiday, or outside of our normal business hours, the item will be prepared for shipment within the following 5-7 business days. We will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.
If you place an order with expedited shipping before 10:00 AM (PT), your order will ship the same day; after 11:00 AM (PT), your order will ship the following business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
Please note that from time to time we may experience delays with shipping.
SATURDAYS & WEEKENDS
Saturday delivery is not included in the standard pricing for UPS. If you would like to request Saturday delivery, please call us and an additional UPS Saturday-delivery fee will be added to your shipping costs, if available.
In regard to weekend delivery for orders placed with expedited shipping, a 3-Day order shipped on Wednesday, will be delivered the following Monday. An Overnight order shipped on Friday will be delivered the following Monday (next business day).
While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and Palatial Faith is unable to refund shipping fees for these kinds of delays as they are out of our control.
SHIPPING TO NON-BILLING ADDRESS
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
SHIPPING TO A BUSINESS
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
COMBINING ORDERS
Ground & Express: Two or more orders may be combined into a single shipment upon request and approval. If the items are located in different Palatial Faith locations, we will treat them as separate orders and ship separately.
International: Unfortunately, we are not able to combine international orders as each order requires an individual commercial invoice.
F.A.Q.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then contact our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 3-5 days from the date of the order being placed. Please contact our customer service team if your package has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us by yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us. Please follow this link: https://lazybunnystore.com/pages/returns.