FREE INBOUND SHIPPING LABELS
When selling your bags to Palatial Faith we offer free insured domestic shipping within the continental U.S.. For direct purchase and consignment items, shipments sent from outside the continental U.S. such as Alaska or Hawaii must have a minimum of $1500 in quoted value to be eligible to print a free shipping label. You may choose to select either the free UPS or FedEx inbound label to ship your items to us, printed along with your Ship List once your quote submissions have been accepted by Palatial Faith.
We cannot provide shipping labels for P.O. Boxes, international addresses, APO/FPO/DPO addresses, and select U.S. Territories such as Puerto Rico and Guam.
PROCESSING TIME
Generally, your purchase is shipped within 5-7 business days. We also provide an estimated delivery date during checkout!
Palatial Faith is open Monday-Friday 10 AM - 5 PM (PT). If you place an order on a weekend, holiday, or outside of our normal business hours, the item will be prepared for shipment within the following 5-7 business days. We will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.
If you place an order with expedited shipping before 10:00 AM (PT), your order will ship the same day; after 11:00 AM (PT), your order will ship the following business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
Please note that from time to time we may experience delays with shipping.
SATURDAYS & WEEKENDS
Saturday delivery is not included in the standard pricing for UPS. If you would like to request Saturday delivery, please call us and an additional UPS Saturday-delivery fee will be added to your shipping costs, if available.
In regard to weekend delivery for orders placed with expedited shipping, a 3-Day order shipped on Wednesday, will be delivered the following Monday. An Overnight order shipped on Friday will be delivered the following Monday (next business day).
While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and Palatial Faith is unable to refund shipping fees for these kinds of delays as they are out of our control.
SHIPPING TO NON-BILLING ADDRESS
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
SHIPPING TO A BUSINESS
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
COMBINING ORDERS
Ground & Express: Two or more orders may be combined into a single shipment upon request and approval. If the items are located in different Palatial Faith locations, we will treat them as separate orders and ship separately.
International: Unfortunately, we are not able to combine international orders as each order requires an individual commercial invoice.