FREE INBOUND SHIPPING LABELS
When selling your bags to Palatial Faith we offer free insured domestic shipping within the continental U.S.. For direct purchase and consignment items, shipments sent from outside the continental U.S. such as Alaska or Hawaii must have a minimum of $1500 in quoted value to be eligible to print a free shipping label. You may choose to select either the free UPS or FedEx inbound label to ship your items to us, printed along with your Ship List once your quote submissions have been accepted by Palatial Faith.
We cannot provide shipping labels for P.O. Boxes, international addresses, APO/FPO/DPO addresses, and select U.S. Territories such as Puerto Rico and Guam.
PROCESSING TIME
Generally, your purchase is shipped within 5-7 business days. We also provide an estimated delivery date during checkout!
Palatial Faith is open Monday-Friday 10 AM - 5 PM (PT). If you place an order on a weekend, holiday, or outside of our normal business hours, the item will be prepared for shipment within the following 5-7 business days. We will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.
If you place an order with expedited shipping before 10:00 AM (PT), your order will ship the same day; after 11:00 AM (PT), your order will ship the following business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
Please note that from time to time we may experience delays with shipping.
SATURDAYS & WEEKENDS
Saturday delivery is not included in the standard pricing for UPS. If you would like to request Saturday delivery, please call us and an additional UPS Saturday-delivery fee will be added to your shipping costs, if available.
In regard to weekend delivery for orders placed with expedited shipping, a 3-Day order shipped on Wednesday, will be delivered the following Monday. An Overnight order shipped on Friday will be delivered the following Monday (next business day).
While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and Palatial Faith is unable to refund shipping fees for these kinds of delays as they are out of our control.
ORDER CHANGES
We are not able to make any changes to the shipping once the tracking number has been created. If you need to upgrade your shipping prior to your order being shipped, please contact Client Services at (925)546-3096 and 925-252-6783
SIGNATURE REQUIRED
All orders are defaulted to ship with a signature required due to the value of our items. If you won't be home to sign for your package and your order is under $500, you have the option to waive the signature requirement during checkout. Please remember, by waiving the signature, you accept full financial responsibility for the item once it leaves the Palatial Faith facility.
For your convenience, we offer flexible shipping options. While we are unable to directly ship orders to UPS Stores or any other courier service locations, after your order has been shipped to your residential address, you can request to have your package held for pickup at a UPS Customer Center. For this, contact Client Services after the first tracking scan of your package. We will then assist in redirecting your order to the nearest UPS Customer Center, where you can pick it up at your convenience. Remember to bring your tracking number and a government-issued ID when collecting your package.
SHIPPING TO NON-BILLING ADDRESS
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
SHIPPING TO A BUSINESS
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
COMBINING ORDERS
Ground & Express: Two or more orders may be combined into a single shipment upon request and approval. If the items are located in different Palatial Faith locations, we will treat them as separate orders and ship separately.
International: Unfortunately, we are not able to combine international orders as each order requires an individual commercial invoice.
ORDERS WITH MULTIPLE ITEMS
If there is a multiple-item order and items are located at different Palatial Faith shipping locations, they may be shipped separately. There will be no increase in the shipping charge to you.
INFORMATION FOR INTERNATIONAL BUYERS/SELLERS
DESTINATION CUSTOMS IN YOUR COUNTRY
You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the United States. We cannot declare any item as a “gift”.
You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.
DESTINATION CUSTOMS IN THE UNITED STATES
When your previously owned (used) luxury items are shipped to Palatial Faith for consignment or buyouts, they are subject to inspection and possible fees/taxes.
Please declare these items as used handbags or accessories, as applicable. Please note that U.S. Customs duties and taxes are based on a percentage of declared value and that they may assess a higher value after inspection.
INTERNATIONAL CURRENCY INFORMATION
All prices shown and the amount due reflected at checkout are represented in US Dollars and do not include import taxes, customs duties and any other applicable fees imposed by the destination country. For international shipments and all returns on items shipped internationally will be made in US Dollars only and in the same US Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.